Warranty Policy
At AVELANE, we stand behind the quality of the products we offer. Eligible products are covered by a 1-Year Limited Warranty against manufacturing defects, subject to the terms below.
1. Warranty Period
Eligible products are covered by our limited warranty for 1 year from the original date of purchase.
This commercial warranty is provided in addition to any mandatory consumer rights you may have under applicable law.
2. What the Warranty Covers
The AVELANE limited warranty covers manufacturing defects that affect the normal functionality of an eligible product during the warranty period.
This may include defects involving components, materials, assembly, or other failures determined to have resulted from a manufacturing defect.
If you experience an issue with your product, contact us so our support team can evaluate the problem.
3. What the Warranty Does Not Cover
The limited warranty generally does not cover damage or problems resulting from:
- Accidents, drops, impacts, or improper handling
- Misuse or use outside the product's intended purpose
- Unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic damage that does not affect functionality
- Loss or theft of the product
- Failure to follow product instructions or safety guidelines
- Improper maintenance, storage, or cleaning
- Damage caused by external conditions outside the product's intended use
- Consumable components that naturally wear out through normal use, unless otherwise required by applicable law
Nothing in this section limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.
4. How to Make a Warranty Claim
To request warranty assistance, contact:
Please provide your order number, a description of the issue, and photos or videos showing the problem when applicable.
Our support team may also ask you to complete reasonable troubleshooting steps to help identify the issue.
5. Warranty Solutions
If we confirm that your product has an eligible manufacturing defect during the warranty period, AVELANE may, as appropriate and subject to applicable law:
- Provide troubleshooting or technical assistance
- Replace the defective product
- Provide another appropriate remedy
- Issue a refund where appropriate
The appropriate solution will depend on the circumstances of the claim and any rights available to you under applicable law.
6. Replacement Products
If a replacement is provided under warranty, we may require the defective product to be returned before or after sending the replacement.
If a return is required, our support team will provide the applicable instructions.
A warranty replacement does not reduce any mandatory warranty or consumer rights provided by applicable law.
7. Third-Party Products and Services
Some products offered through AVELANE may be manufactured by or associated with third-party brands, manufacturers, or service providers.
Any third-party names, trademarks, products, or services remain the property of their respective owners.
Where a separate manufacturer's warranty applies to a product, additional terms or remedies may also be available from the manufacturer.
Nothing in this section limits any warranty obligations or consumer rights that AVELANE is required to provide under applicable law.
8. Consumer Rights
This limited warranty is a commercial warranty provided by AVELANE for eligible products.
Depending on your country or region, you may have additional statutory rights regarding defective products, conformity, repairs, replacements, or refunds.
Nothing in this Warranty Policy is intended to exclude, restrict, or replace consumer rights that cannot legally be excluded or restricted.
Where applicable law provides greater protection, those legal rights will continue to apply.
9. Contact Us
For warranty questions or to submit a claim, contact:
AVELANE Support
Email: support@avelane.shop